Tway Lifting Products can be returned within the first 30 days following the purchase. To be able to return an item it must be in working, and undamaged/unused condition and include the original box, packing materials, manuals, and accessories. Cut to length or custom orders subject to a restocking charge as a condition of their return. For return consideration, please contact a Tway Lifting Products Customer Care Representative at 1.800.441.8929
SATISFACTION GUARANTEE TO ALL CUSTOMERS:
Customer should contact Tway Lifting Products if not satisfied with a product for any reason. Tway Lifting Products will promptly provide an exchange or refund if the product is returned within 30 days of delivery. In order to receive due compensation for returns the item must be new (in unused condition), fully functional, and undamaged, and include the original box. If you have any questions, please contact our Customer Care Group at 1.800.441.8929 or email us at info@twaylifting.com
The customers are responsible for return shipping. Tway Lifting will not accept COD shipments. It will be our pleasure to refund 100 % of the product price including shipping costs and applicable tax if the error was ours or if the item ordered was in any way defective. We are not responsible any loss or damage to the item during return shipment so It might be a good idea to purchase insurance on any high dollar return
Your happiness and 100% satisfaction is our goal. You can return your product for up to 30 days after delivery. Please see below for these simple steps to return.
How do I return an Item?
It is as easy as 1,2,3 – just follow the steps listed below
1. To return an item, please contact our Customer Care Group at 1.800.441.8929 or email us at info@twaylifting.com
2. Securely pack the product in new condition with its original package along with any associated parts
3. Once we have received the returned item it will take approximately 24 hours to process your credit, and it will be returned to the original payment method
If you have any more questions regarding our return policy, please contact a Tway Customer Representatives at 1.800.441.8929 or email us at info@twaylifting.com. Your satisfaction is our priority, so please feel free to contact us.